Privacy policy

Barkwell (ABN 51 635 510 367) respects your privacy. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

Order and contact details (name, email, postal address, phone, order history); payment information (processed securely by our payment provider, we do not store your full card details); basic site-usage analytics via cookies; and anything you send us by email, form or review.

How we use it

To process, fulfil and deliver your orders and provide support; to send order and shipping updates and, where you opt in, marketing emails you can unsubscribe from anytime; to improve our products and website; and to meet legal and tax obligations.

Who we share it with

Only trusted service providers who help us run the business (payment processing, shipping, email, analytics), and only as needed. We never sell your personal information. Some providers may store data overseas, where we take reasonable steps to protect it.

Your rights

You can ask to access or correct your information, or to stop marketing, by emailing admin@barkwell.com.au. If you have a privacy concern you feel we have not resolved, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).